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Privacy Policy
Welcome to The Legal Group’s Privacy policy which aims to outline how we are committed to protecting your personal data, how we collect, process, store and use your information. It also outlines your privacy rights and how the Law protects you.
Who We Are
The Legal Group Direct Ltd is a company registered in England & Wales under the company number 11408401 (“The Legal group,” “we,” “our,” or “us”). Our registered office is at 32-36 Chorley New Road, Bolton, BL1 4AP.
As we process your information, we are an organisation considered as a “Data Controller”. We process your data in compliance with the Data Protection Act 2018. We are registered with the information commissioner’s office under the reference ZA427917.
If you have any questions about this privacy policy or our privacy practices, you can contact us using the contact us page and submitting your information or alternatively, you can email instructions@thelegal.group
Information We Collect
We may collect personal data or personal information which means any information about an individual or entity for which they can be identified. It does not include anonymous data where the identity has been removed/hidden.
We may collect personal information that you voluntarily provide to us when you use this website or contact us by email or phone. Details including but not limited to:
We may also collect non-personal information automatically as you navigate through the Site. This may include your IP address, browser type, operating system, referring URLs, and information about your usage of the Site.
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings.
How Your Personal Data Is Collected
We obtain your data through the following:
Direct Interactions
You may provide us with your personal data by filling in forms on our website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide to us when you make an enquiry or choose to instruct us for services.
Automated Interactions
As you interact with our website, we will automatically collect Analytical Data about your equipment, browsing actions and patterns. We collect this data by using cookies and other similar technologies. Please see our Cookies Policy for further details.
Third Parties
We may also receive personal data about you from various third parties, including directly from your instructing party such as your solicitor. We may also collect information about you from Medical Professionals, Insurers, Solicitors or Government organisations.
We may collect, use, store and transfer different kinds of personal data about you for the purposes of supplying our services.
How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Because you have agreed: We collect information about you with your consent. This is the case for instance when you fill in online forms or we correspond via phone, email or post and you choose to provide us with your information.
Because we need it to execute or take steps to enter into a contract with you: We collect or use your personal data because it is necessary for the performance of a contract, for instance to perform services that you or your instructing party have requested. We may also collect your information because you requested us to take steps prior to entering into a contract with us, for instance when you ask us to give you more information.
Because it is in our legitimate interest: For business use, customer research and to keep you informed by post, telephone, e-mail or other means of services or products which may be of interest to you. Where we use your personal details to tell you about other products and services, we will give you the opportunity to inform us that you do not wish your details to be used in this way. We do not sell, trade or rent your personal information to third parties and will never disclose your information to marketing companies.
Because we need it to comply with the law: In some very rare cases, we will need to retain your information because we are compelled to do so by law.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures Of Your Personal Data
We may share your personal data for the purposes set out above to the following parties:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
How long will we use my personal date for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
If you wish to exercise any of the rights set out above, please contact us.
No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit To Respond
We aim to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
The Legal Group is a trading name of The Legal Group Direct Ltd, trading company number 11408401